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Office Jet 4500g-m paper feed

Good Day,

 

my Office Jet4500g-m has a problem with the paper feed roller. it does not take the paper it just turns a few seconds and then the message on the printer appears "no paper".

 

only when i give  little pressure to the paper feed rooler with a tool, the feed roller takes the paper. (from the backside)

 

do anyone have a idea what i can do to repair the printer? i did not used this printer often.

 

best regards,

Martin


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